USA/UK: 5 - 12 days USPS - Tracked Shipping
Australia/Canada: 5 - 15 days USPS - Tracked Shipping
Rest Of The World: 10 - 21 days with full Tracked Shipping
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch and we will solve your problem .
Orders can be delayed due to carriers and Covid-19.
Processing is up 3 Days!
FREE Returns and Exchanges
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another accessory of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy-return process to print out a free return label - your shipping costs are prepaid.
This Excludes items over 40$ these must be paid by the customer.
Full refunds are given as long as a return request is communicated in under 10 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 30 days of receiving the order. Please note that our return policy does not include grooming brushes that were used, jewelry, beds that were used, and dog apparel, which are final sale due to hygienic reasons.
Also, any edible dog treat is not refundable or eligible for store credit if the dog does not like it.
**All Clearance Items are Final Sale and are not eligible for return or exchange**
*Products of a Custom Nature cannot be cancelled after 24 hours of placing the order. Items that are Custom Printed upon Ordering are Not eligible for Return or Exchange unless the Item is Defective.*
*Free Returns within the United States only.
*If you choose to return your item(s), shipping fees will not be refunded.
*Note that all seasonal items are final sale.
If your return or exchange request is beyond this time frame, please contact our support team, and they'll do everything in their power to help you out.
Easy Return and Exchange Process:
1. Email customer care at firstname.lastname@example.org. If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package.
2. Ship your return, including our filled-out return form.
3. When we receive your return, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.
If you have any questions regarding our Shipping and Returns Policy, please contact us at email@example.com.
Items we cant offer you a refund for:
Products that have been destroyed