I Have Placed An Order How Long Will It Take To Arrive?
Our orders take 3 to 40 days to be delivered worldwide, if you haven't received your order please send us a message or Email Us and we will try to answer you as soon as possible.
Once your order is posted out you will receive an email with your tracking info.
You can track your order on our site
I Have Messed Up My Information What Do I Do?
There is nothing to worry about. As long as you reach out to us immediately regarding the error in your address it will be solved. We will be more than happy to fix it for you.
We have a two hour policy regarding the wrong address. If its past two hours contact us and we will try to figure it out. All you have to do is email us your order details and address and we will address the issue.
- Order Number
- Email/Phone Number you used
Our policy stands like this. If you accidentally put in wrong information into your order such as:
You may contact us to change if within two hours of placing your order. If it has past two hours Contact Us and we will assist you.
One Product Arrived?
One Product Arrived
Our main goal is to get your orders to you as fast as possible, if that means shipping items out separately that’s what we will do!
We have stock located at different warehouses, so instead of shipping your order to one location before shipping it out to you, we speed the process up by shipping it directly to you.
If you have an issue with this let us know most orders will be shipped out in one package so not to worry.
Why Did I Receive A Cancellation After I Successfully Placed An Order?
Sometimes Our System Gets Jammed and our computers calculate in Stock items that are out of stock.
This occurs very rarely but if it happens to you , you will get Fully Refunded right after placing your order.
We will then adress the situation over to you and let you know when the item will be back in stock
if you recived a partial refund then one item out of your order was out of stock.
If there is an issue contact us and we will resolve it.
Returns & Exchanges
For The Full Return Policy Click Here
You can return your product up to 30 days after arrival the product has to be brand new and not opened from the box. Email us via firstname.lastname@example.org if you're interested in a return or refund.
If you are interested in returning one of these items we can not accept them due to legal reasons.
- Personlized Items
- Damaged Goods By You
- Products That Were Already Used Such As Grooming Brushes
If you are interested in exchanging your item make sure the item amount that you want isn't worth more than what you ordered
Contact Us and tell us what you're interested in exchanging and we will help you out. For more information please email us .
Who Pays Duties and Customs?
If you're order has stopped at Customs it is on you to pay for the order. We have no ability to due so. So please remember this before purchasing.
How Do I Know If My Order Stopped At Customs?
You can check by going to the Track Your Order Page and over there it will tell you whether it has stopped in customs or has passed.
Most items will not get stopped since they are marked as gifts.
What Products Need To Pay Fees?
It all depends on the value of the item and country being shipped to. Most Country's wont stop you're items if they do and you're unsure what to do please feel free to contact us.
Why Have I Not Got My Order Confirmation Email?
There's a good chance that our email has ended up in your SPAM folder Check if its there.
If the email does not appear there let us know as soon as possible so we can amend the issue.
Payment, Delivery & Others
What Forms Of Payments Are Available?
We accept all major credit cards. We as well accept PayPal and Apple Pay as well.
For More information regarding payments please visit the payments section.
How Secure Is My Personal Information?
We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information.
All sensitive personal information is kept securely offline at our privately run data center. We don't have any of your personal information online and we don't use it in any sort of way.
I Engraved The Wrong Engraving Information?
We are truly sorry if this occurred. Please Email us as soon as possible to resolve this. If it has been three hours since you ordered we are sorry but we are unable to change the information since it as already been sent out.
You can still contact us and we will help you figure it out
Make Sure To Put In The Right Engraving Information Before Purchasing .
I Received A Defective Order?
If you receive a defective order we are truly sorry and we will exchange it immediately if necessary.
If this happens to you please contact us (email@example.com) and we will answer you quickly and resolve the problem.
Where Can I Track My Order?
- Email That You USed TO Purchase & Order Number Example:(1007)
- The Order Tracking Number
How Can I Contact You?
You can contact us by email or when we are online you will see on the bottom right of your screen a live chat button where you can talk to an agent immediatley,
Subscribtion Box Release Date?
We aare releasing it soon. Hopefully within the next couple of months.
- 2 Toys
- 1 Grooming Tool
- 1 Accessory
We have a 24h Cancellation time so please contact us as soon as possible if you are intrested in cancelling your order
What Size Should I Get My Dog?
You can always visit our full size guide where we have many tips for what size your dog can be in all of our items.
Are there any discounts?
There is a lot of exciting stuff going on always so follow us on instagram or visit a coupon site to know our latest deals!
Still no luck? We can help!
Contact us and we’ll get back to you as soon as possible.